Travel Hospitality Hero

Omnichannel Customer Engagement Platform for Travel and Hospitality

Turn prospective customers into repeat bookings with 1:1 personalization

Unlock the full value of your traveler database with personalized marketing that drives engagement, nurtures loyalty, and maximizes customer lifetime value.

The omnichannel customer engagement platform of choice for leading travel & hospitality businesses

Meet and exceed the demands of savvy travelers and deliver 1:1 experiences that drive profitable growth

Real Time Dynamic Trigger Switch Flow Channel

Create frictionless customer journeys to improve conversion rates

Reactivate Database Win Back Inactive Customer Savings Solution

Re-engage your database and win back inactive customers

Trust Consumer Relationship Loyalty Profile Solution

Increase CLTV and combat declining trip frequencies

01 Travel Hospitality Leverage Your First Party Data To Create Seamless Travel Experiences

Leverage your first-party data to create seamless travel experiences

From past bookings to real-time browsing behavior, Emarsys consolidates your first-party data into a unified customer view and gain a deep understanding of each traveler’s individual needs. Use this to quickly build personalized, cross-channel engagements that optimize traveler experience, increase engagement, and grow loyalty.

02 Travel Hospitality Re Engage Lapsed Customers With Ai Powered Segmentation

Re-engage lapsed customers with AI-powered segmentation

Unlock hidden database revenue opportunities with dynamic segmentation, powered by AI. Automatically group customers by lifecycle stage and real-time behavior to trigger personalized engagements that win back lapsed or defecting customers.

See our Omnichannel Customer Engagement Platform
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03 Travel Hospitality Optimize Traveler Experience With Real Time Mobile Automations

Optimize traveler experience with real-time mobile automations

Engage travelers across every stage of their journey with targeted mobile automations, enriched with open-time content. From boarding passes to booking updates as well as hotel and rental car availability, deliver time-sensitive information triggered by real-time geofenced triggers, push notifications, SMS, mobile wallet passes, or email.

04 Travel Hospitality Turn Browsing Into Booking Using Personalized Omnichannel Engagements

Turn browsing into booking using personalized omnichannel engagements

Entice budding travelers to book by crafting automated engagements enriched with relevant 1:1 content. Easily send automated booking abandonment emails to potential customers personalized with the hotels or locations they viewed, re-target app users with location-specific offers, and much more.

05 Travel Hospitality Drive Repeat Traveler Revenue With An Integrated Loyalty Program

Drive repeat traveler revenue with an integrated loyalty program

Identify frequent travelers and guests and keep them coming back with offers, rewards, and points that can be redeemed for exclusive VIP-only benefits. Integrate and activate your loyalty data to launch personalized cross-channel experiences that foster lasting traveler relationships.

Personalize omnichannel engagement to build loyalty and
grow customer lifetime value