Hero Contact Center

Personalize Contact Center Interactions

Enrich your contact center with data to drive personalization and CLTV.

Give your customer service representatives the engagement data they need to deliver 1:1 personalized customer support that drives purchases, reduces churn, and increases customer satisfaction.

Connect customer service to first-party data to deliver 1:1 personalized engagements and higher CSAT

Contact centers remain a source of stress for the modern customer, often providing disconnected experiences worlds apart from the personalized engagements customers have grown to expect. Emarsys consolidates your customer, sales, and product data into actionable AI-powered insights, empowering support teams to deliver a 1:1 personalized service that reduces churn, maximizes customer lifetime value and drives profitable growth.

Integrate Contact Center Channel

Easily integrate your contact center with your current marketing mix

Customer Support Contact Center Channel

Deliver hyper-relevant customer support

Analytics Measure Insight Capability

Gain insights into buyer status, spending and predicted turnover

Revenue Targets Improve Increase Capability

Reduce browse abandonment and drive sales revenue

01 Contact Center Connect Customer Service To First Party Data

Connect customer service to first-party data

Give your customer service reps information they need to provide seamless service. Automatically process, consolidate, and validate your product, sales, and customer data into a single source of actionable insights that reps can use within Zendesk to deliver a smarter, more personalized, positive customer experience.

02 Contact Center Turn Support Tickets Into Sales With Dynamic Segmentation  

Turn support tickets into sales with dynamic segmentation

Put the data from your customer service interactions to work. By passing customer service data from Zendesk into the Emarsys platform, you can segment your customers, giving your marketing teams the insights they need to create personalized engagements.

03 Contact Center Access Powerful Customer Service Tools With Our Partner Integrations 

Access powerful customer service tools with our partner integrations

Upgrade your contact center capabilities and customize the Emarsys platform to meet your unique needs with our key technology partner integrations. Launch live chat on your store, communicate with customers on social media, and deliver exceptional service experiences which build relationships that last.

See Emarsys in just 3 minutes

Group 840

Continue the conversation with omnichannel marketing automations

Engage your customers beyond customer service contact with easy-to-implement AI-powered omnichannel marketing automations. Leverage out-of-the-box Tactics such as Post-Purchase Feedback to automatically enroll customers into automated journeys that improve CSAT, reduce churn, drive repeat purchases and increase loyalty.

04 Contact Center Grow Loyalty And Improve Cx With 1 1 Personalized Customer Service

Grow loyalty and improve CX with 1:1 personalized customer service

Use your data to improve customer satisfaction. From return rate and past purchases to email engagement and predicted spend, give your support teams the insights they need to provide 1:1 personalized customer service. Drive revenue during support interactions with personalized cross-sells and upsells, powered by dynamic product recommendations.

06 Contact Center Equip Agents With Pre Built Marketing Email Templates 

Equip agents with pre-built marketing email templates

Drive growth by integrating SAP Account Engagement with the Emarsys Customer Engagement Platform. Make winning new customers and nurturing existing relationships easy for your agents with pre-built marketing email templates that take the time out of key business processes.

07 Contact Center Track The Revenue Impact Of Your Customer Service Interactions

Track the revenue impact of your customer service interactions

Establish customer service as a profit center with integrated insights and analytics. Track the revenue impact of customer service interactions and automations triggered from support tickets within the Emarsys Strategic Dashboard. Break down performance to individual programs and track revenue, revenue impact percentage, purchases, and average order value.

Learn more about how contact center fits into our wider customer engagement platform

Discover more

Personalize omnichannel engagement to build loyalty and
grow customer lifetime value