Accelerate business value with best-in-class customer support
Get the most out of your marketing technology with specialized support. Armed with technical insights of every individual setup, our support teams provide 24/7 guidance with rapid response times.
Get expert support guidance every step of the way
Emarsys’s technical team offers support in 10 different languages from 13 locations across the world with a proven 98% satisfaction rate. Flexible packages are designed to accommodate any business model. They can be scaled at any time to meet evolving needs, regardless of size or complexity, without impacting response times.
Our global support team can proactively prevent system-wide degradation by stopping it in its tracks before it affects performance. We operate according to strict platform availability SLAs, provide 24/7 monitoring, and broadcast live updates on platform performance.
From an operational standpoint, our teams ensure that any urgent requests logged get immediate attention. We perform quarterly support reviews and offer unlimited access to training videos and documentation resources.
The Emarsys help portal is your source for knowledge guides, training videos, and detailed product information. See the latest product updates, ask questions, learn from your peers, or offer your own tips and best practices on the SAP Emarsys Community.